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Bow and Stern Marina
Bow & Stern Marine
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Professional Document Services of Buffalo, NY
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Lazy Lakes - Niagara's Camping Resort
private recreational vehicle resort for those who are looking for the finest facilities.
Buffalo Niagara Enterprise
Buffalo Niagara Enterprise (BNE) is the new business gateway to Western New York State and Ontario's Niagara Peninsula. 
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Buffalo Niagara Homes.com is a website dedicated to providing the public and Their membership with timely and easily accessible property information.
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I Am Buffalo Niagara Jobs  is a one-stop online employment site to assist former and present Western New Yorkers in finding career opportunities right here in Buffalo Niagara.
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The Buffalo Niagara Convention & Visitors Bureau is the marketing leader of the hospitality industry  promoting our region worldwide as a convention, tourism, leisure and business destination 
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Business / Finance
Millington Lockwood Launches New Website
LOCKPORT, NY — Millington Lockwood, the premier furnishings solutions provider for corporate office, education, health care, and government entities across the country, has launched a redesigned website, www.millingtonlockwood.com.

The site was designed by J. Fitzgerald Group, an international marketing and communications firm based in Lockport, NY.

Featuring extensive photo galleries and an easy navigation system, the site is fully responsive and optimized for viewing on devices of all sizes. The site’s bold but minimalist graphics were carefully designed so the company’s beautifully-crafted spaces would take center stage.

Millington Lockwood recently underwent a restructuring that divided the company into three distinct business groups — office furniture, business interiors, structures, and pre-owned. The new website clearly defines those business groups and positions them prominently on the home page.

Founded in 1884, Millington Lockwood is one of Buffalo’s oldest companies. Millington Lockwood, the founder and company’s namesake, has a rich family history that dates back to colonial England. The company’s new website gives a nod to that history with a beautiful timeline that includes a look at historic advertisements, including one dating back to the company’s first year.

Founded in 2002, J. Fitzgerald Group is a full-service advertising, marketing, web design, and research firm located in Lockport, NY with clients locally, regionally, and across the globe. For more information, visit them online at www.jfitzgeraldgroup.com

New BNI Chapter Forming
Cheektowaga/Sloan/North Buffalo area.

BNI is a business and professional networking organization whose primary purpose is to exchange qualified business referrals. What makes BNI unique is that it allows only one person per profession to join a chapter meaning you lock out your competition. There is a new chapter forming in the Cheektowaga/Sloan/North Buffalo area.

For more information contact John Luterek, (716)566-8976, or BNI WNY grace@bninewyork.com.

PIPE MAKER - Brian Kalnitz
Smokers Haven of the Southtowns

Brian Kalnitz of smokers HavenSmoker's Haven is the ONLY smoke shop in Western New York with a resident Pipe Carver. Brian Kalnitz, owner of the shop creates his own hand carved pipes right in front of your eyes. From basic shapes to complex designs, Brian can create a pipe that will become a favorite smoker and a family treasure.

Brian Kalnitz has proven himself over the last 30 years to be a master pipe maker. Brian makes individually hand crafted pipes that are masterpieces of art and function creating a comfortable relationship between the pipe and its owner.

Smoker's Haven of the Southtowns is Western New York's premier destination for Pipes, Tobacco and Cigars.

Putting The “Service” Back In “Customer Service
by Sean Cohen

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
   
Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

Give Each Customer a Personal Response
When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!
   
Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere
When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”
   
Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support
E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!
   
Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers
The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.
   
What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers
Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!


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Business Partners
Greg Kerl Automotive
Greg Kerl Automotive Complete Car & Truck Service Center
(716) 685-3989
Buffalo Niagara Business Furnishings
Millington Lockwood
of Buffalo New York and WNY. Offering new office furniture and used office furniture featuring Herman Miller products and over 100 manufacturers of contemporary and classic  office furnishings. .
Smoker's Haven
Smoker's Haven is a Buffalo - West Seneca, NY based smoke shop that offers tobacco products, pipe repair, cigars.
Richway Used Office Furniture
Richway specializes in quality, pre-owned used office furniture. From desks to file cabinets to work stations, we maintain a large inventory of quality manufacturers.
Larkin Gibbs, LLP
LarkinGibbs, LLP
Certified Accountants and Consultants.
Hartman Engineering
Hartman Engineering is concentrated in two primary areas, the design of excavation protection systems & evaluation and design of repairs.
Motor Controls, Distribution Equipment and Transformers
BEMCO Electrical Equipment of WNY, Inc. specializes in buying and selling reconditioned electrical equipment.
buffalo taxi service
Erie Niagara Taxi Service offers Taxi Cab service to Buffalo, NY, Niagara Falls and all of the WNY region 24 hours a day, 7 days a week.
Tarantino Foods
Tarantino Foods, LLC
A privately owned wholesale food distributor serving independent restaurants.
The Better Business Bureau of Buffalo
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Click Here Best of WNY.com T shirts, sweatshirts, mugs, steins, mouse pads, shorts, hats and more... 

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