Lockwood Launches New Website
NY Millington Lockwood, the premier furnishings
solutions provider for corporate office, education,
health care, and government entities across the
country, has launched a redesigned website, www.millingtonlockwood.com.
site was designed by J. Fitzgerald Group, an
international marketing and communications firm
based in Lockport, NY.
extensive photo galleries and an easy navigation
system, the site is fully responsive and optimized
for viewing on devices of all sizes. The sites
bold but minimalist graphics were carefully
designed so the companys beautifully-crafted
spaces would take center stage.
Lockwood recently underwent a restructuring
that divided the company into three distinct
business groups office
furniture, business interiors, structures, and
pre-owned. The new website clearly defines
those business groups and positions them prominently
on the home page.
in 1884, Millington Lockwood is one of Buffalos
oldest companies. Millington Lockwood, the founder
and companys namesake, has a rich family
history that dates back to colonial England.
The companys new website gives a nod to
that history with a beautiful timeline that
includes a look at historic advertisements,
including one dating back to the companys
in 2002, J. Fitzgerald Group is a full-service
advertising, marketing, web design, and research
firm located in Lockport, NY with clients locally,
regionally, and across the globe. For more information,
visit them online at www.jfitzgeraldgroup.com
BNI Chapter Forming
is a business and professional networking organization
whose primary purpose is to exchange qualified
business referrals. What makes BNI unique
is that it allows only one person per profession
to join a chapter meaning you lock out your
competition. There is a new chapter forming
in the Cheektowaga/Sloan/North Buffalo area.
more information contact John Luterek, (716)566-8976,
or BNI WNY firstname.lastname@example.org.
MAKER - Brian Kalnitz
Smokers Haven of the Southtowns
Haven is the ONLY smoke shop in Western
New York with a resident Pipe Carver. Brian
Kalnitz, owner of the shop creates his own hand
carved pipes right in front of your eyes. From
basic shapes to complex designs, Brian can create
a pipe that will become a favorite smoker and
a family treasure.
Kalnitz has proven himself over the last 30
years to be a master pipe maker. Brian makes
individually hand crafted pipes that are masterpieces
of art and function creating a comfortable relationship
between the pipe and its owner.
Haven of the Southtowns is Western New York's
premier destination for Pipes, Tobacco and Cigars.
The Service Back In Customer
by Sean Cohen
future of customer service is here. Technology
has made seeking out support faster and easier
than ever. But, has your digital age company
sacrificed true service in the name of automation?
finding customer support is as simple as writing
an e-mail or picking up the phone. But, even
though youre not face-to-face with your
customers, you still leave a lasting impression.
Do you come across as caring and competent,
or menacing and mechanical?
stand-out service on the Internet isnt
as hard as it is rare. Take these simple steps
towards old-style service in the digital age:
Each Customer a Personal Response
When a customer sits down to e-mail your company,
its because he needs help. He chooses
e-mail because its quick, but his request
still warrants a satisfying and personal response!
eager to save time and money often take automation
too far in their customer support. Each customer
has a unique question, and deserves a unique
answer. Even if you save time by copying and
pasting stock replies, change the opening and
closing to make the message sound less robotic.
Clear, But Sincere
When responding to customers e-mail, be
sincere and to the point. Before sending a message,
try turning the tables. Ask yourself, Would
this answer satisfy me if I were the customer?
that extra moment to give your customer the
help he deserves. It might mean the difference
between a satisfied customer and a credit card
Live Customer Support
E-mail has become an acceptable form of communication.
But, live customer support is still necessary.
The plethora of information available online
can be overwhelming to customers, especially
those new to the Internet!
your company out from the crowd by providing
customers with a real person to talk to. Live
phone support is an invaluable way to foster
trust. When your customer has reached the end
of his Internet rope, and just needs help, your
toll free number is the answer hes looking
Sure Your Support Reps Have All The Answers
The presence of phone support will do no good
if your staff doesnt know your product!
Customer support reps should be warm and friendly,
and willing to help with any aspect of your
a good feeling it is to talk to someone who
feels confident in his product. Its even
better if hes knowledgeable enough to
solve your problem without transferring you
all around the company!
Stand-Out Service; Gain Lifelong Customers
Too many e-businesses skimp on customer service,
hiding behind web sites and message boards.
Customer support is an integral part of every
company, even those operating solely online.
Be one of the few to offer stellar service,
and gain customers for life!
Web Site Service
Kerl Automotive Complete
Car & Truck Service Center
of Buffalo New York and WNY. Offering
new office furniture and used office furniture
featuring Herman Miller products and over
100 manufacturers of contemporary and classic
office furnishings. .
is a Buffalo
- West Seneca, NY based smoke shop that offers
tobacco products, pipe repair, cigars.
specializes in quality, pre-owned
used office furniture. From desks to file
cabinets to work stations, we maintain a large
inventory of quality manufacturers.
Certified Accountants and Consultants.
Engineering is concentrated in two primary
areas, the design of excavation protection systems
& evaluation and design of repairs.
Electrical Equipment of WNY, Inc. specializes
in buying and selling reconditioned electrical
Niagara Taxi Service offers Taxi Cab service
to Buffalo, NY, Niagara Falls and all of the WNY
region 24 hours a day, 7 days a week.
A privately owned wholesale food distributor serving
of WNY Gear
of WNY.com T shirts, sweatshirts, mugs, steins,
mouse pads, shorts, hats and more...